Duty Of Candour Report. April 2020- March 2021
Dalriada Homecare Ltd
Duty of Candour Report – Year 2020-2021
What is Duty of Candour…
Duty of Candour is a legal requirement to ensure that if something goes wrong in health or social care services the people affected are offered an explanation, an apology and an assurance that staff will learn from the error. The learning is shared with the people affected and throughout Scotland.
About Dalriada Homecare Ltd…
Dalriada Homecare Ltd supports around 100 people to live in their own homes. We have a team of support workers who provide flexible and person led support that helps individuals meet their identified outcomes. Dalriada Homecare Ltd has a Duty of Candour policy. All staff have access to this policy and training to ensure that they understand how duty of candour affects them.
Incident Reporting…
All health and social care services in Scotland must provide an annual duty of candour report for their service. As a care at home provider this information is sent to our regulator the Care Inspectorate.
During the reporting period, 0 incidents triggered the Duty of Candour.
Type of unexpected or unintended incident
Number of times this happened
Someone has died
0
Someone has permanently less bodily, sensory, motor, physiologic or intellectual functions
0
Someone’s treatment has increased because of harm
0
The structure of someone’s body changes because of harm
0
Someone’s life expectancy becomes shorter because of harm
0
Someone’s sensory, motor or intellectual functions is impaired for 28 days or more
0
Someone experienced pain or psychological harm for 28 days or more
0
A person needed health treatment in order to prevent them dying
0
A person needing health treatment in order to prevent other injuries
0
Procedure…
Due to their being no incidents there was no need to implement any procedures. If there had been, the following procedure would be followed..
(a) to notify the person affected (or family/relative where appropriate)
(b) to provide an apology
(c) to carry out a review into the circumstances leading to the incident
(d) to offer and arrange a meeting with the person affected and/or their family, where appropriate
(e) to provide the person affected with an account of the incident
(f) to provide information about further steps taken
(g) to make available, or provide information about, support to persons affected by the incident
Information on our Policy…
Following an incident where Duty of Candour needs to be implemented, Dalriada Homecare Ltd will ensure that all persons affected will receive an apology and a meeting will be arranged to discuss the incident and plan an investigation. The investigation will be conducted by an independent staff member that was not involved in the incident; reflecting on the event, identifying factors that may have contributed and how improvements can be made. All findings will be shared with Service Users/families/representatives in an open and honest manner. Following the final meeting a written report will provided.
Findings will also be shared with all support staff via staff meetings and training sessions to reduce potential risk of further incidents.
Support will be offered to all those involved in the incident and if required external support services will be sourced.
Where the incident arises from staff wrong doing our disciplinary process is immediately put in place.
Any changes that have been made as a result of this report…
· Our Duty of Candour Policy is now available on our online training portal, along with guidance factsheets to help our staff better understand Duty of Candour and what it means to their role.
· Duty of Candour is detailed in their staff handbook which is supplied at induction.
· A link to the governments organisational Duty of Candour guidance is available to all staff via our website.
· We are continuing to look at ways in which Duty of Candour can be incorporated into training sessions.